Find the answers to some of the most frequently asked questions
It works by pairing the driver's compatible smartphone to your vehicle's head unit to access the apps from the comfort of your vehicle. You can easily control Enform services through the vehicle's remote touch controller. Access will be via the Lexus Enform icon on the 7" multimedia display via the Lexus Remote Touch controller (LRT) on the centre console. Lexus Enform utilises compatible iPhone® or AndroidTM smartphones, unlocking access to a suite of apps and services, all around the clock, all within your vehicle, all in real time.
Lexus is continually adding services to Enform. Currently there are five (5) convenient services including:
Enform Concierge - Access direct links to assistance with the click of a button. Enform Concierge services include:
No. The Enform system is an in-vehicle system unique to Lexus.
Enform is currently available on the NX 300h from July 2014 Production; IS 250, 350 and 300h from May 2013 production; ES 300h and 350 from August 2014 production; GS 250, 300h, 350 and 450h from September 2014 production; CT 200h Luxury with Enhancement 3 and 4, CT 200h F Sport including Enhancement Packs 1 and 2 and the CT 200h Sports Luxury from December 2013 production. We plan to introduce Enform to other new Lexus models progressively over time. Keep an eye on lexus.com.au for updates.
Enform will be free with the vehicle up to the end of the specified time period of its new vehicle warranty, excluding extended warranty. There may be data costs charged to your phone account when you use the services, depending on the phone plan you are on.
If you choose to use the 'Destination Assist' function, you will be charged a service fee of $2.97 per call (GST inclusive). The first 10 calls within the first month of service are complimentary for owners of new vehicles, subject to the terms and conditions on the Lexus website.
We recommend that you have Enform activated at your Lexus dealership.
Your sales consultant will help you through the process and demonstrate the functionality of Enform so that you get the most out of it from the moment you drive out of the dealership.
If, for whatever reason, the dealership doesn't activate Enform for you, you can do it yourself at home via the Lexus Owners Portal on lexus.com.au or via your compatible smartphone.
Enform will work with compatible Apple iPhone and Google Android platform smartphones only. Apple iPhone and Google Android platform smartphones form a large percentage of the smartphone market in Australia, ensuring most customers will be able to use the Enform system.
In the future, other popular makes of smartphones may also be considered but Lexus has no immediate plans to expand the operability to any other makes or models.
It will not work with Blackberry or some Windows phones (certain Nokia models) at this stage. Lexus retains the right to amend the list of compatible phones from time to time.
As at launch, the following Apple iPhone handset models with the indicated iOS version are supported by Enform:
iPhone 4 - iOS v5.1.1
iPhone 4s - iOS v6.0.1 & 6.1.2 & 7.1.3
iPhone 5 - iOS v6.1.2 & 7.1.3
The following Android phones are supported by Enform:
Samsung SG2 - v2.3.4 (Gingerbread)
Samsung SG3 - 4.0.4 (ICS)
Samsung Nexus - 4.1 (Jelly Bean)
Sony Xperia S - v2.3.4 (Gingerbread)
HTC one S - 4.0.4 (ICS)
Please check that the Lexus owner (the primary account user) sent your invitation to the correct email address. Please also check your spam folder.
If you still can't find it, ask the Lexus owner (primary account holder) to first delete the existing invitation, then create and send a new one.
Q: How do I know that Enform is giving me the right information? What is the source of the information for Local Search, Weather, Fuel Finder and Destination Download/Assist
To ensure you get accurate information, we have used credible sources to support Enform functionality.
Local Search - Google
Weather - The Bureau of Meteorology
Fuel Finder - Motormouth
Destination Download/Assist - Google
Data usage will vary depending on each app and how often you use it.
Many of the apps will both upload and download small 'packets' of information. These 'packets' are of a comparable size to a regular SMS message (i.e. very small) and will therefore have minimal impact on your data charges unless you use the apps constantly or have a very small data plan.
We suggest you check with your service provider to understand the limits of your purchased data plan. Some smartphones, like iPhone, have the ability to track how much cellular data is used. Refer to your smartphone's owner's manual for details.
If you require further assistance using the enform service,
You can contact the lexus customer assistance centre.