ENFORM SUPPORT AND FAQS

OVERVIEW AND APPS

How does Enform work?

It works by pairing the driver's compatible smartphone1 to your vehicle's head unit to access the apps from the comfort of your vehicle. You can easily control Enform services through the vehicle's remote touch controller. Access will be via the Lexus Enform icon on the multimedia display via the Lexus Remote Touch controller (LRT) on the centre console. Lexus Enform utilises compatible iPhone® or Android smartphones, unlocking access to a suite of apps and services, all around the clock, all within your vehicle, all in real time7.

What App Services are included?
Lexus is continually adding services to Enform. See www.lexus.com.au/enform/about for details on the currently available apps.

VEHICLE COMPATIBILITY

Can I get Enform on another manufacturer's vehicle?
No. The Enform system is an in-vehicle system unique to Lexus.
Which Lexus models have Enform?
Enform is currently available on all Lexus models with the exception of selected grades of the CT 200h.

COST OF SUBSCRIPTION

CAN I PROVIDE ACCESS TO ENFORM TO OTHER DRIVERS OF MY LEXUS?
Yes, guest accounts can be created via the Enform smartphone app.3
What does Enform cost?
Enform is free with the vehicle however there may be data costs charged to your phone account when you use the services, depending on the phone plan you are on.

ACCOUNT ACTIVATION AND REGISTRATION

What if I don't want to use/activate the Lexus Enform services?
You don't have to. The Lexus Enform service is provided with a free initial period to enhance your driving experience. If you do not wish to use the service then simply don't create an account.

An icon will still appear on your menu screen but will not have any functionality.

SMARTPHONE CONNECTIVITY

I don't have a compatible smartphone, can I still use Enform?
At this time, only the listed compatible smartphones1 have been tested and confirmed to work with Lexus Enform. Other similar smartphones may have some level of compatibility but Lexus does not guarantee this.
Is my phone compatible with Enform?
Enform will work with compatible Apple iPhone and Google Android platform smartphones only. Apple iPhone and Google Android platform smartphones form a large percentage of the smartphone market in Australia, ensuring most customers will be able to use the Enform system.

In the future, other popular makes of smartphones may also be considered but Lexus has no immediate plans to expand the operability to any other makes or models.

It will not work with Blackberry or some Windows phones (certain Nokia models) at this stage. Lexus retains the right to amend the list of compatible phones from time to time.

For a list of compatible smartphones see https://www.lexus.com.au/enform/devices.
Will additional smartphones work with this system in the future?
Lexus will continue to assess the popularity of various smartphones available in Australia. At present we have no plans to extend operability to other smartphone makes and models.

USING ENFORM

How do I know that Enform is giving me the right information? What is the source of the information for Local Search, Weather, Fuel Finder and Destination Download/Assist?
To ensure you get accurate information, we have used credible sources to support Enform functionality.


Local Search - TomTom
Weather - The Bureau of Meteorology
Fuel Finder - Motormouth
Destination Download - TomTom
Travel Times - SUNA Traffic, HERE Maps and TomTom

 

DATA AND DEVICES

Can I connect more than one smartphone to Enform?
Only one phone can pair to the head unit at a time.
How much will the data download costs be? Will it increase my phone bill?
Data usage will vary depending on each app and how often you use it.

Many of the apps will both upload and download small 'packets' of information. These 'packets' are of a comparable size to a regular SMS message (i.e. very small) and will therefore have minimal impact on your data charges unless you use the apps constantly or have a very small data plan.

We suggest you check with your service provider to understand the limits of your purchased data plan. Some smartphones, like iPhone, have the ability to track how much cellular data is used. Refer to your smartphone's owner's manual for details.
Is my personal information kept private?

Yes. Any Enform user activity that is tracked will be used to enhance the Enform experience. The Enform Privacy Statement can be viewed at: 

http://www.lexus.com.au/smallprint/privacy
Will Enform work with my iPad or iPod Touch?
No. It is designed to work with smartphones only.

If you require further assistance using the Enform service, you can contact the Lexus customer assistance centre on 1800 023 009.

Footnotes

1. Available in certain vehicle models and grades only. Fees may apply. See https://cm.lexus.com.au/enform/support] for T&Cs. Requires installation of a compatible app, third party information, sufficient mobile data & GPS signal.

2. Mobile usage is at user's cost. Lexus Australia reserves the right to add, remove or modify applications. For further information see lexus.com.au/enform.

3. Requires installation of a compatible app, third party information, sufficient mobile data & GPS signal. Mobile usage is at user's cost. [Toyota/Lexus] Australia reserves the right to add, remove or modify applications. For further information see lexus.com.au/enform.

4. Uses third party information which may not be accurate or cover all areas[, fuel types or fuel providers] [delete fuel reference if no mention of Fuel Finder in copy]. Navigation is available in certain vehicle models and grades only.

5. Service varies based on vehicle location. See sunatraffic.com.au.

6. Coverage varies based on vehicle location.

7. Compatibility and functionality varies depending on device. For details see lexus.com.au/enform].

Lexus Enform is available on certain vehicle models and grades only. Lexus Enform is free for the duration of your new car warranty. Enform services rely on data from the driver's compatible mobile phone and information provided by third parties. Availability is dependent on a number of factors, including the availability of third party information, mobile service, sufficient mobile data allowance and GPS satellite signal reception. Mobile usage is at the user's cost. Compatibility with smartphones will vary according to model and operating system. Lexus Australia reserves the right to add, remove or modify applications. Further information (including smartphone compatibility) is provided at  HYPERLINK "http://" http://www.lexus.com.au/enform.

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