Where life meets amazing
Lexus Encore1 is our exclusive benefits program that brings amazing to every area of your life.
By purchasing a new, demonstrator or Certified Pre-Owned Lexus vehicle,2 you become an Encore Member and receive Encore Owner Benefits such as seamless vehicle maintenance with Lexus Service Experience, and access to exclusive offers and events.
When you purchase selected new or demonstrator Lexus vehicles, you may access the Encore Platinum Owner Benefits tier.1 Encore Platinum Members receive additional benefits for an even more luxurious ownership experience.
LEXUS SERVICE EXPERIENCE
With Service Loan Cars and Capped Price Servicing,3 servicing your vehicle has been made even more carefree.
Or if the unexpected does happen, DriveCare4 provides peace of mind.
Lifestyle Benefits
All Encore1 members may elevate their lifestyle with exclusive offers from Lexus partners and invitations to exclusive events.
Platinum Benefits
Owners of eligible Lexus vehicles are welcomed into an even more luxurious ownership experience.
Travel more widely, drive more seamlessly, with Encore Platinum.1
 |  |  | |
|---|---|---|---|
| MODELS | |||
| Selected Models | UX, NX, RX, ES | LC, LS, LX | UX 300e, RZ |
| LEXUS SERVICE EXPERIENCE | |||
| Capped Price Servicing3 | 3 years (RX: 5 years) | 3 years (LC: 5 years) | 5 years |
| Service Loan Cars | 3 years | 3 years | 5 years |
| DriveCare4 | 3 years | 3 years (LS: 10 years) | 5 years |
| LIFESTYLE BENEFITS | |||
| Exclusive Offers | |||
| Ampol Fuel Offer7 | |||
| Exclusive Events | |||
| PLATINUM BENEFITS | |||
| On Demand | 4 Redemptions⁸ | 4 Redemptions⁸ | |
| Valet Parking | 8 Redemptions⁹ | 8 Redemptions⁹ | |
| Home Charger Installation5 | |||
| Charging cables | |||
| Complimentary charging with Chargefox6 | 3 years |
Frequently Asked Questions
Find information on how to become an Encore1 member, check your Encore and Encore Platinum1 eligibility, and learn how to make the most of your membership.
How do I become an Encore member?
Enrolment in Encore Owner Benefits is complimentary on delivery of new vehicles and Lexus Certified Pre-Owned vehicles purchased on or after 1 January 2020.
Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits.
How do I become an Encore Platinum member?
Enrolment in Encore Platinum Owner Benefits is complimentary on L-series model purchases and other certain eligible vehicle purchases as determined by Lexus and Lexus Dealers from time to time.
Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Platinum Owner Benefits.
Am i eligible for Encore?
You are eligible for Encore if you purchase an eligible Lexus vehicle from your preferred Lexus dealership. Shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits or Encore Platinum Owner Benefits.
Alternatively, to check if you’re eligible for Encore Owner Benefits or Encore Platinum Owner Benefits, you may contact the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the Contact Us form.
How do I access my Encore benefits?
To redeem Capped Price Servicing,3 you must book your standard scheduled logbook servicing with your preferred Lexus Dealer.
To redeem a Service Loan Car, you must book your standard scheduled logbook servicing with your preferred Lexus Dealer.
To redeem Lexus DriveCare,4 call 1800 253 987.
You can access Exclusive Offers and your Ampol Fuel Offer6 through the Lexus Encore App.
You will receive invitations to Exclusive Events throughout the year if you have provided us with your details and opted in to receiving communication about Encore Owner Benefits. Lexus use your details to notify you of new Exclusive Offers and invite you to Exclusive Events.
To update your contact details, please call our Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the online form.
How do I access my Encore Platinum benefits?
You can book a Lexus on Demand through the Lexus Encore App.
You can find more information about Valet Parking and the number of available redemptions in the Lexus Encore App. No pre-booking is necessary.
Your preferred Lexus Dealer can assist you with your Electrified Benefits if you own an eligible Lexus Electrified vehicle.
How do I access the Lexus Encore App?
Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits or Encore Platinum Owner Benefits.
You will then receive an email with instructions on to access the Lexus Encore App and complete your registration.
You may access the Lexus Encore App on your mobile device or computer.
Accessing using a mobile device
- Download the Lexus Encore App from the Google Play (Android) or App Store (iOS)
- Enter your details (First name, Last name, Email, Mobile number) and set a password. Follow the prompts to register
- Once your ownership has been verified by Lexus, you will receive a link
- Click this link and you will be taken to the login page
- Log in using your email and password. You will now be able to access your Encore account
For assistance, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009.
Accessing on a computer
- To register your account, click here. You can also login on the top right-hand corner of your screen/menu
- Enter your details (First name, Last name, Email, Mobile number) and set a password. Follow the prompts to register
- Once your ownership has been verified by Lexus, you will receive a link
- Click this link and you will be taken to the login page
- Log in using your email and password. You will now be able to access to your Encore account
For assistance, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009.
How do I update my details?
Lexus use your details to notify you of new Exclusive Offers and invite you to Exclusive Events.
To update your contact details, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the online form.
