CHECK MY VEHICLE

 

Please enter a 17-digit Vehicle Identification Number (VIN) below.

Where do I find my VIN?

This search is provided for information purposes to assist Lexus customers and should not be solely relied upon. The Lexus VIN search tool is available for Lexus vehicles only that are supplied through authorised networks (i.e. it does not include 'grey imports'). The search results contain the best information currently available to Lexus and are current within 24 hours of a Lexus dealer notifying us of replacement.

Your privacy is important to Lexus. Lexus Australia collects your personal information and handles it in accordance with our Privacy Policy available here.

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WHERE DO I FIND MY VIN?

MORE INFORMATION
Your VIN Number will commence with the letter J and is 17 characters long. See below for help locating your VIN
On your vehicle body

The VIN Compliance label can be seen when you open the car door.

Registration Certificate
You can find your VIN on the vehicle registration certificate issued by the vehicle registration body in your state or territory.
Retail Delivery Card
Your VIN is printed on the retail delivery card. This will be found in the inside front cover of your vehicle Warranty & Service book.
Owner’s Manual
Instructions to find your VIN are also located within your Owner’s Manual.

Information about the takata recall campaign

  • Lexus Australia conducted safety recall campaigns for certain cars fitted with Takata airbags. While these campaigns have now been completed, Lexus Australia has an ongoing obligation to recall any car fitted with a Takata airbag upon becoming aware of that vehicle's safety issue.
  • If your car is fitted with a faulty airbag it could KILL OR SERIOUSLY INJURE you and other people in your car
  • Airbag replacement is free at any Lexus Dealer
  • Not sure if your car is affected? Phone Lexus now: 1800 023 009 (Free translation and National Relay services available)
  • For other languages, read our Translated Statement

Current status of takata airbag recall campaign

  • From 30 November 2020, Lexus reclassified all outstanding vehicles under the Takata Airbag Recall Campaign as critical.
  • Lexus Australia has completed the Takata Airbag Recall Campaign however any Customer who remains impacted by the campaign will be offered free towing of their affected car or alternatively, replacement of the airbag on site (subject to a suitable work location).
 

About the recalls

Certain Lexus models have been recalled for front passenger airbag inflators that were manufactured by Takata.

In involved vehicles, the non-desiccated propellant that inflates the passengers front airbag could absorb moisture and degrade. If the inflator propellant degrades and the vehicle is involved in a collision, the airbag can go off with too much explosive force, causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

This is an urgent safety recall on an unprecedented global scale across many automotive brands, including Lexus. It is important that all affected airbags are replaced as soon as possible and we urge you to check your vehicle immediately. A full list of all vehicles affected by the Takata airbag recalls in Australia is available on the Recalls Australia website.

Lexus takes the safety of our customers seriously and we have worked hard to rectify all affected vehicles, prioritising vehicle rectification based on the location and age of the inflator and parts availability.

All affected Lexus vehicles have been actively recalled. It is important that you check your vehicle to ensure that any faulty Takata airbag has been replaced. Please also ensure that your contact details are up to date.

We sincerely apologise for any inconvenience caused by the Takata airbag recalls.

Is my Lexus affected?

Affected vehicles are determined by Vehicle Identification Number (VIN). To check if your Lexus is affected by the Takata recalls, please enter your VIN here. For a table of Lexus vehicle models involved in the Takata recalls and their PRA numbers (a unique number given to each recall by the Australian Competition and Consumer Commission) please click here.

Lexus will notify registered owners of affected vehicles by mail. Lexus urges all guests who have been advised of active recall to contact the Lexus Customer Assistance Centre from 8:00am to 6:00pm Monday to Friday.

Translation services are available at this number or via the Translating and Interpreting Service (TIS National).

The National Relay Service is available to assist customers who are deaf or have a hearing or speech impairment.

Alternatively, please contact your closest/preferred Lexus Dealer, quoting your VIN. Your Lexus Dealer can advise of parts availability and book your vehicle in for free airbag rectification.

 

FAQ ABOUT THE TAKATA RECALL

What is the condition?

In involved vehicles, the non-desiccated propellant that inflates the passengers front airbag could absorb moisture and degrade. This is either due to deficiencies during the manufacturing process (alpha), or after prolonged exposure to high humidity and fluctuating high temperatures (beta). 

It is important to note, moisture intrusion in affected inflator propellant is a result of exposure to:

  • high humidity; and
  • fluctuating high temperatures.
This means the environment (operating location of the vehicle) is a factor, as is the age of a vehicle when assessing the risk of the condition occurring.

If the inflator propellant degrades and the vehicle is involved in a collision, the airbag can go off with too much explosive force, causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

 

Are there any warnings that this condition exists?

No. There are no warnings or other indicators that this condition exists.

Which and how many Lexus vehicles are involved in the active Takata airbag recalls?

In the Australian market, as of 30 April 2019:

  • Lexus has replaced approximately 23,451 affected Takata airbag inflators; and
  • Approximately 1,887 Lexus vehicles are subject to an active Takata airbag recall.

Please refer to the table here for vehicles fitted with Takata airbag inflators (alpha or beta) subject to active recall. You can also check the status of a Toyota vehicle on Toyota’s VIN checker here.

Are any Lexus vehicles currently scheduled for a future Takata airbag recall?

No. All affected Lexus vehicles are now under active recall. 

You can check the status of your specific Lexus vehicle by searching for your vehicle and VIN number here

Lexus contacts all customers directly at the time of active recall initiation, so it is important your contact details are up to date. While Lexus seeks to contact affected vehicle owners directly, we may be unable to do so if accurate contact details are not available. Please update your contact details here or by contacting the Lexus Customer Assistance Centre on 1800 023 009 (8.00am to 6.00pm Monday to Friday).

Your vehicle might be listed for a Takata recall even if it has already been subject to a Takata recall - if so, you can find more information below in the answer to the Commonly Asked Question ‘Have non-desiccated Takata inflators been used as replacements?'

What is the inflator?

The inflator is a device contained within the airbag assembly. It contains a solid propellant which is ignited in the event airbag deployment is necessary. When ignited, the solid propellant expands into an inert gas, inflating the airbag.

What is the difference between ‘alpha’ Takata inflators and ‘beta’ Takata inflators?

Vehicle owners with an ‘alpha’ affected Takata airbag should stop driving their vehicle immediately and urgently contact a Lexus Dealer to organise towing (free of charge).

The condition causing the defect is explained further above in the Commonly Asked Question ‘What is the condition?’.

All affected Takata airbags must be replaced if under active recall.

What is a desiccant?

Desiccants collect moisture present in their immediate environment, helping to limit moisture absorption of other nearby materials, such as propellant in an airbag inflator.

Desiccants are commonly placed inside the packaging of new goods to collect moisture. For example: pharmaceuticals, shoes and handbags.

Do affected Takata airbags contain desiccant?
No. Affected Takata inflators contain non-desiccated propellant that results in the condition (see 'What is the condition?' above).
What happens if an airbag contains non-desiccated propellant and it degrades?

If the non-dessicated propellant degrades, the inflator can become over-pressurised and the airbag can go off with too much explosive force during deployment, causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

Have non-desiccated Takata inflators been used as replacements?

To immediately secure safety in the face of parts supply challenges globally, new Takata-produced inflators without desiccant have been used as replacement parts in addition to Takata inflators with desiccant or inflators produced by alternate suppliers. 

Best evidence says that the use of Takata non-desiccated inflators as replacements removes immediate risk; however to ensure long-term safety, Takata non-desiccated inflators require replacement 6 years from the date of installation.

This means that in some cases, to ensure long term safety, replacement airbags will need to be replaced again. Lexus understands and regrets that a further airbag replacement is an inconvenience, however this interim action has been necessary to ensure safety.

You can check the status of your specific Lexus vehicle by searching for your vehicle and VIN number here

When will replacement parts be available?

We have sufficient parts to complete all passenger’s side front airbag replacements for the compulsory Takata airbag compulsory recalls.

How long does replacement take?

Most Takata airbag repairs take between four and six hours. However, depending upon the Dealer’s work schedule, it may be necessary to make a vehicle available for a longer period of time. All Takata airbag repairs are completed free of charge to the vehicle owner.

Will the airbag replacement cost me anything?
No. All Takata airbag replacements are completed free of charge to the vehicle owner.
Are loan vehicles available?

Under certain special circumstances (for example, if there is an affected vehicle in a remote location or to assist customers who are elderly, infirm or disabled), loan vehicle or special repair arrangements will be made available upon request. In addition, in all cases, a loan vehicle or alternate transportation arrangements will be made available upon request if a vehicle is required to be left at a dealership for more than 24 hours to replace the airbag.

What has Lexus done to contact owners?

Lexus has been notifying, and responding to, owners of affected Lexus vehicles in a number of ways (including by mail, phone, SMS and email, and has also commenced face to face visits in some areas).

My vehicle is an affected vehicle. Can I keep driving it until this recall is completed?

Lexus urges owners to take the following action:

  • If the vehicle is fitted with an ‘alpha’ type Takata affected airbag: to immediately stop driving the vehicle and call a Lexus Dealer to organise towing (free of charge) to have the airbag inflator replaced.
  • If the vehicle is fitted with a ‘beta’ type Takata affected airbag: to urgently contact their closest/preferred Lexus Dealer to arrange repair.
Lexus Dealers will arrange any required towing of alpha affected vehicles and all rectification will be performed free of charge and to minimise inconvenience to the vehicle owner.
I was in a collision and my airbag was replaced. Is the airbag faulty?

Please take note that any replacement airbag installed in your vehicle following a collision or other incident may also be faulty and require replacement. It is critical that you urgently contact your closest/preferred Lexus Dealer to arrange for the airbag to be checked and replaced, if faulty.

What should I do about my grey/parallel imported vehicle?
If you own a Lexus vehicle that was not supplied by a Lexus dealer in Australia (sometimes known as a grey or parallel import), you should contact either:
• the overseas person or company that you purchased the Lexus vehicle from, or
• the company or business in Australia that you purchased the Lexus vehicle from. 

If you are unsure or need further assistance, please contact your closest / preferred Lexus dealer.
What resources are available?

The following resources are available for Lexus customers:

  • Lexus owners can check the status of their vehicle using the VIN checker.
  • Lexus owners can use the Find a Dealer search to find their closest/preferred Lexus Dealer.
  • Lexus Customer Assistance Centre: 1800 023 009 (8:00 am to 6:00 pm, Monday to Friday), including access to translation services.
  • Translation services are also available via the Translating and Interpreting Service (TIS National). 
  • The National Relay Service is available to assist customers who are deaf or have a hearing or speech impairment.

 

How can I report concerns about the Takata airbag recalls?

To report or discuss concerns regarding the Takata recalls, please contact the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) at 1800 023 009 or the Australian Competition and Consumer Commission.

What if my contact details have changed?

Please let us know if your contact details have changed, or if your car has been sold, written off or stolen, so that we are able to easily get in contact with you or the new owner. We need to contact and find all vehicle owners with affected Takata airbags as soon as possible and we need your help to keep others safe.

To update your contact details, please call our Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or click here.

 
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Help and advice

Lexus and our dealers are committed to helping you resolve any issues or complaints as quickly as we can.

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Contact a dealer

Recall repairs are free, contact your Lexus Dealer to make a booking.

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