Credit reporting in Australia works by allowing Credit Providers (CPs) (such as banks and lenders) to share information about your credit history with Credit Reporting Bodies (CRBs) like Experian and Equifax. Lenders use this information to assess your creditworthiness when you apply for loans, credit cards, or utility services.

Comprehensive Credit Reporting (CCR) is the secure exchange of credit information about borrowers between Credit Providers (CPs) such as banks and lenders and Credit Reporting Bodies (CRBs) such as Experian and Equifax. This is an enhancement to the existing Credit Reporting (‘negative’) regime which consists of credit enquiries, defaults and serious credit infringements.

The information shared under CCR is more comprehensive and includes ‘positive’ information. The information shared with CRBs includes:

1) Account Details: Includes the type of credit (e.g. credit card, car loan), the date the account was opened and closed, and the credit limit.
2) Repayment History Information (RHI): Records whether you paid your loan repayments on time, or if you were late (up to 24 months of RHI).
3) Financial Hardship Information (FHI): Records if you have entered a formal hardship arrangement with a credit provider (this remains on your credit report for 12 months).

CCR applies only to consumer loan products. CCR doesn't apply to business vehicle loans or other commercial lending products.

We provide information to and may use information from two credit reporting bodies - Experian and Equifax.

Experian Australia Pty Ltd - experian.com.au - 1300 783 684
Equifax Pty Ltd - equifax.com.au - 13 83 32

Your credit report is what helps credit providers determine your suitability for credit products such as a car loan. A credit report is created by a credit reporting body and this document records your credit history. It may include how many times you applied for credit, which loans were opened, your history of making repayments (Repayment History Information), defaults and other credit related information.

You can request a free copy of your credit report by contacting the Credit Reporting Bodies (CRBs) directly.

Experian Australia Pty Ltd - experian.com.au - 1300 783 684
Equifax Pty Ltd - equifax.com.au - 13 83 32

You can contact the credit reporting body who issued the credit report.

You can contact us by:

Call: 1300 888 840
Email: [email protected]

With CCR, your Credit Report may contain additional information such as your credit types, credit limits and repayment history.

To ensure repayment history is displayed positively on your Credit Report, it’s important you meet your repayments by the due date. For more information, please visit creditsmart.org.au/learn-about-credit

You can setup direct debit and manage your loan payments from Lexus Financial Services Online.

Your comprehensive credit report shows repayment history information (RHI) for your loan. It includes up to 24 months of repayment history, indicating for each month whether you had paid on time or the payment was overdue.

Credit providers participating in CCR are obligated to report your RHI accurately to the credit reporting bodies.

If you are still experiencing difficulties making your payments, please contact us for a payment arrangement to bring the account into order.

It is a formal agreement between you and your credit provider (like a bank or lender) to adjust your loan repayments because you are experiencing financial difficulty (e.g. due to job loss, illness, or a natural disaster).

For more information about our financial hardship support, please visit our Lexus Financial hardship page.

For general information on how financial hardship arrangements can affect your credit report, please visit creditsmart.org.au/financial-hardship-support

We know that financial hardship can happen to anyone at any time. If you are struggling to repay your loan for any reason, you can ask us for help. It is important that you reach out to us for help as soon as you can, and ideally before you miss a payment.

Some of the ways we may be able to help you are:

• Reducing your repayments
• Pausing your repayments
• Not charging interest or fees
• Changing your loan repayments
• Providing you with information about support services, including financial counsellors

When you ask us for help, we will work with you to find options that may be available based on your situation. We will let you know if we need more information from you. We will give you a written response within 21 days.

You can reach us online, by email or by phone.

Apply online: lexusfinancialservices-hardship.verifier.me/

Email us: [email protected]

Phone us: 1800 539 473

You can visit creditsmart.org.au for more information about CCR.

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