ComprehensiveMotor vehicleinsurance
Enjoy peace of mind with Lexus Insurance.
With your Lexus Comprehensive Motor Vehicle Insurance policy,1 you have the comfort of knowing that if your Lexus is stolen or damaged beyond repair within the first four years of its original registration, it will be replaced with a new Lexus.
Explore other policy inclusions and benefits below.
Inclusions before you even get moving
  NEW VEHICLE REPLACEMENT
Your Lexus will be replaced within the first four years of its original registration if it becomes a total loss due to theft or accidental damage.
  AGREED VALUE
Provides you with the certainty of knowing the value your vehicle is covered for.
  LIFETIME REPAIR GUARANTEE
The quality of workmanship and materials on all repairs authorised by us will be guaranteed for the life of your vehicle.
If the unexpected does happen
  GENUINE LEXUS PARTS2
For repairs that are authorised and undertaken within the first five years of your Lexus vehicle's original registration, we will use new genuine Lexus parts.
  RENTAL VEHICLE AFTER ACCIDENTAL DAMAGE OR THEFT
Lexus insurance keeps you on the road when you are without your vehicle. If your claim is approved, we will provide a rental car for up to 30 days when your vehicle requires a repair, and up to 30 days if it is stolen.
We have you covered
  LEGAL LIABILITY PROTECTION
We may pay compensation for loss or damage to other people's property up to $20,000,000.
  KEYS, LOCKS & BARRELS COVER
If any keys or devices giving access to your vehicle are stolen, or have been illegally copied, we will pay up to $2,000 per claim, for the replacement of your vehicle's keys or devices and/or recoding of your vehicle's locks and barrels.
  TRAVEL EXPENSES COVER
We will reimburse up to $500 for travel expenses to help you get to your chosen location, following an accident within 100km of your home, if your vehicle cannot be safely driven.
  LEXUS FINANCE PAYOUT GAP BENEFIT
Finance gap payout benefit up to a maximum of $10,000 if financed under Lexus Financial Services3. For more information, please refer to Product Disclosure Statement
FREQUENTLY ASKED QUESTIONS
How can I purchase Lexus Comprehensive Motor Vehicle Insurance?
Please contact our Lexus Customer Solutions Centre on 1300 888 840 for a quote.
How do I make an insurance claim?
For Motor Vehicle, Finance Gap and Finance Protection Insurance policies you can lodge your claim over the phone by calling us on 1300 658 067.
For Factory Approved Extended Warranty Insurance and Extended Warranty Insurance claims you will need to contact the Administrator and advise them that you wish to make a claim. A claim form can be obtained by emailing the Administrator or calling 1300 888 840.
How do I make changes to my insurance policy?
If you need to make any changes to your insurance policy, you can do so by calling us on 1300 888 840. Depending on the type of alterations you need to make, your premium may change. With the exception of policy cancellation, we do not charge any administration fees to make changes to your policy.
Important Documents
Supplementary Product Disclosure Statement - as of December 2022
This SPDS, dated 8 December 2022, updates and should be read in conjunction with the Lexus Comprehensive Motor Vehicle Insurance Policy and Product Disclosure Statement with preparation date: 5 February 2021 and any other applicable SPDS we may have given you.
Lexus Comprehensive Motor Vehicle Insurance Policy and Product Disclosure Statement
Effective for new business policies commencing on or after 17th November 2024, and renewal policies with a start date on or after 17th December 2024.
Effective for new business policies commencing between 25th March 2021 and 16th November 2024, and renewal policies with a start date between 5th April 2021 and 16th December 2024.
Please note we have updated our Comprehensive Motor Vehicle Insurance product on the 17th November 2024.
Lexus Comprehensive Motor Vehicle Insurance Premium, Excess and Claims Guide
Effective for new business and renewal policies commencing on or after 1st January 2026.
Effective for new business and renewal policies commencing on or before 31st December 2025.
Financial Services Guide
Privacy Policy
Financial Hardship Guide
Lexus Insurance understands at times, you may be experiencing financial hardship and we are committed to supporting you. Please refer to this Guide to understand the type of financial hardship support that may be available to you, along with information on how to apply for support.
Family and Domestic Violence Policy
Lexus Insurance recognises that Family and Domestic Violence is a serious issue that may be affecting our customers and we are strongly committed to supporting them. This policy sets out how we will support those affected by Family and Domestic Violence.
Complaints Guide
Effective from 1 July 2021, please refer to this guide for information about how Lexus Insurance will handle any complaint that you may have.
Product Governance
Lexus Insurance is committed to providing our customers with products that are suitable for their needs and meet their expectations. This policy outlines how we respond to customer needs and expectations in our approach to the design, distribution and regular review of our products.
Target Market Documentation
TMD applicable to Comprehensive Motor Vehicle Insurance PDS LIN177 (preparation date 1st October 2024)
View Target Market Determination document (preparation date 1st October 2024)
TMD applicable to Comprehensive Motor Vehicle Insurance PDS LIN167 (preparation date 5th February 2021)
View Target Market Determination document (preparation date 5th February 2021)
